Privacy Policy | Protect Your Privacy — LimeLoop
Privacy Policy
We respect your privacy and take the security of your personal information very seriously.
This Privacy Policy describes how LimeLoop, Inc. and its affiliates ( “LimeLoop”, “we”, or “us”) collect and process your personal information when you visit the LimeLoop site, use any LimeLoop services including LimeLoop applications (the “App”) or packages, or when you interact with us via our phone, packages, customer support service including live chats and e-mail communications, social media channels (together, the “Services”).
Who We Are
Our website address is: https://thelimeloop.com.
What Personal Information We Collect
1.1 Information that you provide to us
Contact Information: Your name, email address, mailing address, phone number that you provide to us, for example, when you register for any LimeLoop Services, subscribe for LimeLoop marketing, communicate with us or register for a test ride.
Purchase Information: Payment information including order details, delivery information (such as shipping and delivery address) that you provide when you purchase any LimeLoop Services.
User Profile Information: Any information that you provide to us in connection with your LimeLoop “ User Profile“, such as contact information listed above, username, and any additional information you choose to provide to enhance your use of the Services, including image or avatar.
Communications Information: Any details of your communications/interactions with us, including when you call, email, live chat, video call or text with our customer or technical support teams or communicate with us via social media channels or community forums. We may record customer and technical support calls for training and monitoring purposes and to help resolve customer issues. We will tell you before recording and, where required by applicable laws, obtain your consent for the collection of these recordings.
Survey and Review Information: Any information you provide to us (or otherwise publish) in connection with a survey you complete or review / testimonial you provide about LimeLoop goods and/or Services.
Promotions, Sweepstakes and Competition Information: Any information that you provide to us in connection with any promotions, sweepstakes and/or competitions we run, including for example, responses to competition questions.
Other User Information: Any other information that you may provide to us in connection with your use of LimeLoop products or Services, and/or other contact that you have with the LimeLoop team.
1.2 Information that we collect automatically
Information from your device. Information from and about the device you use when you use our Services (whether your desktop, mobile, tablet, bike or fitness tracker) including IP address, identifiers, type, mobile carrier, browser type and language, location (see below) and operating system. We may also collect information about how your device interacts with our Services, such as the content you access, pages and sites visited before and after you reach the Services, the date and time of your use, the amount of time spent on the Services, and other actions taken through use of the Services such as preferences.
Location Information. Depending on how you use the Services and your device settings, type and connectivity, we may collect location-based information including your IP address, GPS location, city, county, zip code and region and your smart device’s proximity to “beacons”, Bluetooth networks and/or other proximity systems. You will have the ability to opt-in or out of our collection of location information by selecting the location and Bluetooth settings in your device but this may affect your ability to use certain location dependent Services (such as track your run functionality).
1.3 Information we collect from third parties
Third Party Applications: If you access our Services through a third party application, such as the Apple App Store or Google Play App Store (together with any similar applications, “ App Stores“) or Social Networking Sites (“ SNS“) such as Instagram, Twitter or Facebook, we may collect information about you from that third-party application that you have made public via your privacy settings. This may include: your name, your SNS user ID, your App Store user name, location, sex, birth date, email, profile picture and your contacts on the SNS.
Third Party Sources: We may receive information about you from other sources to supplement information provided by you or where we are conducting a joint marketing campaign with a selected partner and you have provided consent for us to receive your information. The supplemental information allows us to enhance our ability to provide you with information about our business, products and Services and to provide you with any marketing communications that you have provided your consent to receive.
How We Use Your Information
We use your information for the following purposes:
To provide you with the Services: Including to verify your identity and set up your LimeLoop account, to process payments and fulfill product orders, to provide you with access to our Services such as class bookings and participation, workout tracking performance and statistics, and to enable you to compete and communicate with other LimeLoop members.
To communicate with you: Including for administrative matters (such as account management, updates to terms, or system maintenance), to provide you with information about our Services (such as product delivery and logistics, servicing and technical support), and to respond to any questions, comments or requests you have about our Services.
To send you marketing: Including contacting you by phone, email, postal mail or SMS with information about news, offers, products and/or Services that might be of interest to you, as permitted by applicable law.
For analytics, research and product and Service improvement purposes: Including monitoring and measuring your use of our products and Services and conducting research/surveys, to understand how they are being used and how they can be improved.
For quality assurance and training purposes: Including monitoring communications and interactions with you to ensure the quality of our customer and technical support services, appropriate training of our people, and resolving your complaints. We will provide notice and consent options for monitoring communications as required by applicable law.
For personalization and advertising: Including providing you with a personalized and tailored Service, serving you with LimeLoop advertising on third-party properties, and serving you with relevant advertising and content on our Services.
To ensure the security and integrity of our Services: Including detecting and combating any abuse or any harmful activity, fraud, spam, and illegal activity affecting our Services.
To comply with any applicable law and/or regulations.
For any other lawful business purpose: Including any incidental business purpose related to or in connection with any of the above, or for any other purpose disclosed to you at the point at which we collect your personal information.
Cookies and Similar Tracking Technologies
We use cookies and similar tracking technologies such as pixel tags/web beacons and social media widgets (collectively “ Cookies“) to collect and use personal information about you, including for analytics purposes and to serve you interest-based advertising. For further information about the types of Cookies we use, why, and how you can control Cookies, please see our Cookies Policy.
If using the LimeLoop App… We use location services to scan and locate your shipments, even when the app is closed or not in use.
Remove/Edit Your Information
You can remove yourself or edit any part of your information from our database at any time. Send us an email: info@thelimeloop.com. It’s as simple as that.
Security When Subscribing Online
All personal information is saved on secured servers behind solid firewalls, and we never save credit card information in your online profile.
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